Conflict is an opportunity for understanding. Let us show you how!
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Mediators are third party neutrals who ask questions, keep the space safe for dialogue and get the parties to hear one another, maybe for the first time in months.
We explain what mediation is and set the stage for how the session will work. Our role as the mediator is to take charge of the process and the parties are in charge of the content. We set ground rules and create a space for both voices to be heard without interruption.
Each party gets a turn to share their side of the conflict. This is the time for the mediator to actively listen and reflect back what is said so each party feels heard, while also listening for themes and other specifics that may need to be resolved.
This is the time for thoughtful forward action towards resolving the issues. The mediator asks open ended questions to start the parties thinking and talking about possible resolutions.
A time to speak privately with one party if needed. Each party will receive the same amount of caucus time.
The parties have devised some solutions for moving forward. The mediator writes the details of the agreement down, has each party sign and take a copy with them.
“By regarding your conflict as a journey, process or voyage that takes you to a new location, you transcend the idea that you are trapped by it. This metaphor allows you to recognize that the journey is itself worthwhile. In doing so, you increase your ability to move with rather than against your opponent and see that what is new and unknown is interesting rather than frightening.”
- Resolving Conflicts at Work. Ten Strategies for Everyone on the Job by Kenneth Cloke and Joan Goldsmith.